Other than the usual Jiffy Lube, Midas, etc, there seems to be a scarcity of independent shops around here. When I had my 05 ES I tried a few indys for oil changes, but was concerned when they didn't know how to reset the codes. Regarding dealer service advisers, from what I have gathered on the forums it really seems to vary by dealer.
Does anyone, besides me, have a good dealer service adviser?
I use the dealer for regular services and such, but when the time comes for tires or brakes I will use the independent shop that services our BMW. The only thing that has me on thinking about using him for my GX is the drive which is a half a day of wasted time unless I let lexus pick it up...which I don't mind all that much either. I don't mind paying more and getting great service the loaner and all but my local guy will probably service my GX sometime in the future.