Hi Lex and, from where I'm sitting it's 8:40 am, and already 84'. It's been this way for about a week, with more to come. LOLNot sure I get your posting. Are you saying that the dealer said in their survey that you would be contacted to discuss why you rated the car wash experience at less than average or "Not Satisfied? Or are you wondering about their attitude, response to your one dissatisfaction.
Most dealers will give the customer a free car wash, and some times an additional "Rain Check" for future use.
Please do come back and tell us how things turned out!!
Paul
Yes, I think that was the only item that jumped out to them since I mentioned "fair" for the car wash. All other line items were very good to excellent. No concerns about their attitude, the customer service has been excellent from day 1. So we will see if the followup with me, since they said they would.