I remember several recalls on my Lexus IS350 in last couple of years(I can think of 3 recalls off the top of my head) and 2 TSIB fixes. But I've had zero unscheduled visits for defects in/out of warranty. The recall visits to the service department were always easy with loaner car, car wash, gas tank filled, and a $500 gift card for the valve spring recall. Lexus customer service still is the benchmark, better than Mercedes, Porsche, Ford, Jag, Toyota, GM based on my actual ownership experiences.