Agreed. i was quite skeptical initially. i had the fsm printed and oversaw the entire process. it was performed as clock work by him. the labor deal includes replacing all belts (drive belts, timing belts), tensioners, idler pulleys and waterpump. i skipped the waterpump since the previous lexus dealership records showed a replacement. i purchased all oem parts from pembroke. my point is there is no requirement that this major service must be done at a dealership.