Fair enough. My experience with this company over 25 years of driving and taking cars there starting when I was 16 with my parents' cars has been nothing but good, spanning franchises in three states and multiple cars. Additionally, unlike at most places, I stand directly next to my car and watch as they drain oil, replace the filter and fill it. That way, as you might imagine, I ensure quality control. On the other hand, the number of times I've been screwed (and found out about it) at small shops...whew.
You have valid points, certainly, but my personal experience is what I rely on. Google ANY company and you will find horror stories, as you all know.
Ironically, a couple days after I had the oil changed I got a reminder card from the dealership saying my first oil change on my CPO car was on them! For my 65,000 service I WILL be taking it to the dealership. But an oil change, we'll just have to agree to disagree.
As you recall from school, "to thine own self be true..". Your right. You have all the facts, I and others have all of your facts and we can agree to disagree on something that will not disturb world peace or the outcome of the World Series,(thank god). I admire your level headiness and reasoned response. I hope you have a great experience at your dealer.
Paul