The ES holds 6 quarts of oil. Mobil 1 synthetic is like $7.25 a quart at the cheapest, if you do the math thats $43.50 just for the oil, not including the filter, disposing of the old oil...at the end of the day we're talking about them changing oil for no profit whatsoever.
This sounds like a situation where the salesman, who has nothing to do with service by the way and probably knows less about what the service at a Lexus dealer costs than we do, talking without actually knowing what he's talking about.
I would be *shocked* if the Lexus dealer would change the oil with synthetic for $55. You should call the service department and ask them.
agree, 0% chance lexus, or a jiffy-lube type place would do it for $55
BUT...a local service station might do it for good will hoping to get future business...if i owned a service shop that is exactly what i would do
The difference, is using the term "future business". When a Grocery store advertises Pepsi;a 6 pack for .99 cents, it is a "Loss Leader". They plan on loosing money just to get you in to the store. Once your there you will probably pick up a bag of chips or pop corn, milk, etc. Hey you didn't even spend a dollar on the soda, so you can buy something extra!. But this is present business. Not future business. Future business is what funeral homes are masters of. IMAGE! Peaceful. Rock Steady. Friendly, not gushing. Sincere. They build an Image that guarantees referrals and future business.
Auto garages don't do well with Loss Leaders. They may low ball an oil change, but usually only discount the oil, not the filter. Or make you pay extra for a premium grade of oil. Yes, they will also try an "UP" sell you on tires, mufflers, brake pads, just any consumable. In my experience, Lexus builds future business by treating each customer as a Guest and building trust and respect through training. Let us know what you find out.