I have a 2005 RX330, I got a recall on cracked dashboard and took the car to a local dealer to confirm. That was September 2015. I was told to wait 2-3 months to get the part in then they will call me. I called the dealer 3 month later, they told me to wait due to back order. I called them a few months later, a year later, and now about 17 months, they still tell me to wait. I wonder other Lexus owners have same experience and how long they wait to get the cracked dashboard replacement.
There are more cracks and getting more ugly. I think waiting this long is not reasonable. What choice I have besides waiting indefinitely?