expilot Posted February 14, 2013 Posted February 14, 2013 I took my 2004 RX-330 in for service at my family's mechanic shop for a complete servicing. A month later I took it into the Lexus dealer for a floor mat recall. He said my brake fluid and power steering fluid needed immediate change as they were dirty/contaminated. He also noted the crankcase rear main seal had engine oil seep and needed repair. Total estimated repair bill was $2,559.14. I sent the store manager a letter explaining the two fluids had been changed the month prior and a photo of the supposed engine oil seep area-which was clean. I explained this was a scam and I was suprised, disappointed, and bewildered that a Lexus dealer would do this kind of scam. I received no reply or answer in any way. Larry Durbin
1990LS400 Posted February 15, 2013 Posted February 15, 2013 Bewildered? This seems to be standard operating system at my local Lexus dealer - SUPERIOR LEXUS OF KANSAS CITY - but I've seen similar behavior at other dealerships many times in my nearly 50 years of car ownership. I've been dealing with the Lexus dealer scammers off and on - mainly off - for over 22 years. I honestly think their service writers must have to meet quotas or work on commission - otherwise I don't think I would have heard so many tall tales over the years. I won't repeat my entire rant still again on this forum but my "favorite" was when a Lexus dealer service manager literally blocked me from having my car towed to an independent repair shop for a second opinion. Suddenly the $1,000+ repair he wanted to do turned into a charge of a few dollars. These guys have no shame.
lenore Posted February 15, 2013 Posted February 15, 2013 shame on them, that is no way of developing a good customer for the long term...run, no gallop away and enjoy your car.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now