received this:
Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.
Lexus would like the opportunity to further research your inquiry. I have forwarded your information to a Lexus Department Specialist who will complete a full review and then contact you within three to five business days.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.
Sincerely,
Ryan Abenes
Lexus Customer Satisfaction
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there is a phone number included in the message above. if anyone wants to call and give their 2 cents, maybe something can be resolved! :)
i LOVE LEXUS!!!!
JIM