That just goes to show you how differing experiences can be, even depending on the individual salespeople at the same dealership. I had a TERRIBLE experience at Pohanka Lexus and stormed out vowing never to set foot in the place again. I had a salesman who was a total slimeball, seemed like he should have been selling used Yugos. He insulted my fiancee repeatedly during the test drive making comments about "women" and how features of the car were designed for "the women" who are "always cold" and "complain about things like that". Then he uses antiquated car salesman games using 4 squares and trying to chide profit from different sides of the transaction and quoted me a lease payment of $800 by artificially inflating the money factor and refusing to note the discount on the vehicle we had agreed upon, sales manager wasn't much better. Called me repeatedly saying things like "Enjoyed rappin' with you" and crap like that, very unprofessional. I wrote them a very stern letter and never recieved a response. I would never in good concience tell anyone to go to Pohanka Lexus.