Thanks Les Lex for your input,
When I failed to find any blown fuses, I reported back to third party refurbished hybrid battery installer. They were at a loss and weren't interested in sending their tech back to resolve the issue. They said "go to the dealership" we will stand behind our work. The dealership confirmed (after a $180 diagnostic fee) there is power to the radio and no ground issues. It is indeed dead. Quote from dealer, $2910.00 for a new radio + lcd screen. No refurbished unit in their back stock.
So this company is on the hook for $3090.00, if they honor their service. I'm not going to expect them to pay for a brand new radio to replace a ten year old one but I do expect to be reimbursed for the dealer diagnosis fee, the cost of a used unit and installation fee.
Jury is still out as I fight that battle. Just a tip for those replacing a broken radio, there is a number below the volume control to left, for me its a 6 digits. This should match replacement unit or risk non compatibility issues.