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tell you, I have had good and bad experience with Lexus dealership mechanics...There is no elite when it comes to mechanics, you have good, you have bad....I have been taking my RX400h to Toyota locally (Rosevile CA) and they have been absolutely great, could change, but one never knows. I have an excellent mechanical knowledge when it comes to cars and that makes a difference also because the BS stops when I hear it, and I correct them immediately and tell them I dont appreciate BS being given to any customer....THe Local Lexus Dealership (Roseville Lexus) had absolutely the worst when it came to fixing my old RX300...Their lack of quality was beyond words....I had an inverter cooling pump go on my RX400h and Toyota treated me not only better, but did not cheat, lie, or BS me on any of the repairs. They also gave me a Senior Discount and 20% off on parts. Cant ask more than that, they were fair, professional, and Repaired the vehicle promptly. I always suggest consumers learn about their products and be knowledgeable when dealing with businesses, It will save you Dollars and stop the BS. Forums like this will give you the knowledge for getting that fair shake.