CanadaCraig Posted July 21, 2005 Share Posted July 21, 2005 Hi Guys!! :) Click on THIS to read the story. According to J.D. Power - Lexus comes in 4th place on their 'Customer Satisfaction Survey'. Can you guess who came in 1st? Can you guess who came in 2nd and 3rd? Craig!! :) Quote Link to comment Share on other sites More sharing options...
blake918 Posted July 22, 2005 Share Posted July 22, 2005 That's impressive! Congrats to Lincoln; I've always loved their offerings! I think the Town Car is one of the best bang-for-buck cars out there (dealers here aren't bashful about knocking $10k-$13k off the stickers). I loved driving my dad's LS V8 co. car; I think I cried the day he quit and had to turn it in! lol I guessed Saturn while the page was loading. I remembered reading a while back how satisfied their customers were with their experiences-it looks as though they've fallen some. Quote Link to comment Share on other sites More sharing options...
Sadistic Posted July 23, 2005 Share Posted July 23, 2005 This doesn't surprise me. What really bothers me about this whole thing, is how most people at car dealerships act. Most of them act shocked when you ask a question. Like you're not supposed to talk, just put money in their hand so they can go search out their next kill, and quite a few of them aren't knowledgeable at all. I'm really glad that there are dealerships out there that act as they should. Customer Service is what should drive the world. Too many businesses out there that don't care if you drop dead in their waiting room. They just look for the next buck. I have yet to be satisfied walking out of a Lexus dealership. The best experience I had was at a KIA dealership. Quote Link to comment Share on other sites More sharing options...
LexKid630 Posted July 25, 2005 Share Posted July 25, 2005 Lincoln?? SATURN!!!!! Lexus should be ahamed. Quote Link to comment Share on other sites More sharing options...
SW03ES Posted July 26, 2005 Share Posted July 26, 2005 Why should Lexus be ashamed? All these companies have been hovering around the same point for a while. Fact is, what more can a car company do to make customers happy? All these companies please their customers, the numbers just jump around some from year to year. Lexus is working on new concierge services now partnered with Ritz Carlton hotels. Wait and see. Quote Link to comment Share on other sites More sharing options...
cruznroadking Posted July 26, 2005 Share Posted July 26, 2005 Keep in mind that the race at for the top spot is so tight now that the difference between first & fourth place could be as little as 3 tenths of a point. Everyone trying really hard to retain their customers. Quote Link to comment Share on other sites More sharing options...
deramg Posted July 31, 2005 Share Posted July 31, 2005 very surpsing ranking to me... Quote Link to comment Share on other sites More sharing options...
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