they don't call them $tealers for nothing - they may not all be bad but you are just prey to them. the bigger your bank account, they bigger the prey and they know it. you trust them and that trust is unearned in most cases. i do most of my own maintenance and keep up with my vehicles religiously; last time i took my ls in for service, asked for very specific things to be done and it never fails, the adviser always calls back with a laundry list of stuff that my car needs which i know it doesn't bc like i said, i keep up with my maintenance and am very quick to notice the slightest noise/vibration on my car so i know what it needs. i've explained this to my advisor a couple of times, that i'm not your typical lexus customer, but it just does not matter or register, he will still call me to try to upsell me on what they want to do, and then tell me that some of the things i've asked to be done are not required. i'm so done with kendall lexus service at this point, they just don't get me or my business.