Inskip got grease all over my ceiling when trying to fix the moonroof. (several places) I bet the same person worked on it. (It's still broken too!)
They forgot to do car washes the last 2 visits, forgot to reset the oil change monitor or nav - so the light came on ~2500 miles later, wanted over $500 for the recent 15k oil change/inspection, etc. (adjusted to ~$200 when questioned)
I initially went there to buy the vehicle, with cash in hand, and was sitting in the showroom demo vehicle. A salesman got up from his desk, told us it was near the end of the day and that we should come back some other day, and went back to his desk. We went to Massachusetts and were treated well by another dealer.
This is my second Lexus (service) dealer, because the first was even worse. Are there ANY good ones in the RI or MA area? Why can't they be as good as regular Toyota service centers? We have a Camry and a Rav4 and the service at ANY Toyota dealer locally has been stellar in comparison. The intitial quality flaws and recall issues for the Lexus have been worse than any vehicle I have ever owned, including American brands.
PS A relative has a BMW 650i and has had the same experience with Inskip, which services multiple brands from the same facility.