molocka12 Posted February 20, 2006 Share Posted February 20, 2006 I called Lexus of Smithtown parts department 2 weeks ago to ordered 2 door courtesy switches . I was told by the part guy that they would not let me order the parts using a major credit card over phone because I did not purchase my Lexus from them. I would of had to make a special trip over to them about a 30 - 40 minute ride one way for me depending on traffic to give the same credit card I could have given over the phone to save me a little time & hassle not to mention fuel. The parts were $20 each so we are talking $40 . What I would like to know is this a common policy with Lexus Dealers in your area ? It appears to me more & more today that business act like they are doing you a favor by taking your money. I ended up purchasing the same parts over the phone at a Smithtown Toyota Dealer I told them the parts were for a 97 Toyota Land Cruiser. {Just in case } The parts were $6 less than Lexus wanted. Also saving $5 in fuel & about 1 1/2 hours of travel time. Quote Link to comment Share on other sites More sharing options...
SKperformance Posted February 20, 2006 Share Posted February 20, 2006 Most dealers who do not have you on file as buying a part before or a vehicle will not special order a part as they have no valid info that you will come and pick up the parts for sure. Otherwise they would have a stock room full of non returnable special order parts. Quote Link to comment Share on other sites More sharing options...
molocka12 Posted February 20, 2006 Author Share Posted February 20, 2006 Most dealers who do not have you on file as buying a part before or a vehicle will not special order a part as they have no valid info that you will come and pick up the parts for sure. Otherwise they would have a stock room full of non returnable special order parts. Actually I have purchase parts from them before . Also I was willing to pay in full for the parts on the phone using a major credit card. Quote Link to comment Share on other sites More sharing options...
dcfish Posted February 20, 2006 Share Posted February 20, 2006 Most dealers who do not have you on file as buying a part before or a vehicle will not special order a part as they have no valid info that you will come and pick up the parts for sure. Otherwise they would have a stock room full of non returnable special order parts. Actually I have purchase parts from them before . Also I was willing to pay in full for the parts on the phone using a major credit card. Hint: When ordering parts over the phone tell them you are a repair shop and your parts will be discounted substantially. I do it all the time with lexus of wayzata and they speedy deliver right to my door free of charge. What they don't know won't hurt them. ;) Quote Link to comment Share on other sites More sharing options...
LEXUSMASTER Posted February 24, 2006 Share Posted February 24, 2006 You should try Rallye. I know they do order by credit card, I have ordered this way before and might be closer to you. Quote Link to comment Share on other sites More sharing options...
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