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Posted
Just found this intresting article everyone. A survey that put Lexus on top in vehicle quality for the 10th straight year :D Click the link to have a look:

http://www.canadiandriver.com/news/040630-2.htm

:cheers:

Unfortunately, that hasn't been my experience.

Here are the problems that I've had with my 2004 ES330 in the first 9 months:

Passenger seat rattling (they replaced the entire seat)

Out of alignment on delivery

Driver seat back fell off

After being replaced with a new driver seat back, the replacement fell off

Noise on turning when you hit a bump

Blemishes on paint when delivered

Driver's seat doesn't retain memory settings

And, of course, the transmission problem.

I love my Lexus (other than the transmission), but it's far from the most trouble-free car I've owned.

Posted

Man, that sure doesn't sound like the traditional "Lexus reliability"! I can't believe that you've had so many things already on such a new car. That seat issue sounds like something that would be more typical on a Ford :o

Regards,

Bryan

Posted

I agree that's very suprising to hear......what has been the reaction from your Lexus dealer jr? :unsure:

:cheers:

Posted

Thats weird, it's the first time I've heard of that problem before & on a brand new car to boot is weird :huh:

:cheers:

Posted
And has the backseat issue been safety recalled? It doesn't sound too safe to me . . . and to have it happen to you twice :o

Bryan

I don't think it's much of a safety issue. What I'm referring to isn't the entire seat back. It's the trim that covers the back of the seat. On the 04 (and probably the 02 and 03, but I haven't checked), it has the pull out pocket for back seat passengers.

Posted
I agree that's very suprising to hear......what has been the reaction from your Lexus dealer jr? :unsure:

:cheers:

They haven't really had any reaction. They just keep fixing things as they come up.

Posted

Oh, OK . . . I thought it was the entire back of the seat that came off :P

I am pretty sure that the Ford Taurus once had a recall because it was possible the the entire steering wheel would come off!! :wacko:

Stupid Ford! :lol:

Regards,

Bryan

Posted

Yup, my Lexus is built in Japan. You can tell if your is buy looking at the vin #. If it starts with a J, its made in Japan. If it starts with a 2 it's usually made in Canada, and most 1, sometimes 2, and 4 are usually made in N America. Maybe it was built on a Friday? Good luck bro!

Posted

2002 ES300, 43,800 miles.

02 sensor, front brake TSB and right front strut assembly replaced (Boston pot hole I'm guessing). All fixed under warranty with no questions asked. Excellent service, loaners and waiting rooms.

I'm not surprised Lexus is on top.

I have a friend that bought a BMW around the same time I bought the lex. He's in the service bay almost every month for one thing or another.

My only complaints are:

1. the tranny hesitation, but I've learned to deal with it, other than that it is an extremely smooth and quiet shifting tranny.

2. Lexus service and parts are so exspensive if you choose to go through the dealership. (wholesale internet parts acquisition does help).

steviej

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