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I have a 2006 RX400h that I received a Warranty Enhancement Notification (WEN) stating that they would replace my cracked dash and that I would be notified when a replacement part was available but was never notified about a replacement part being available. I called the local dealer a few times in 2016 but was always told to wait for a notification letter. I made the mistake of glancing at a notification that I received later and assuming that it was the notification that the replacement part was available and that I had until Dec 31, 2017 to have it replaced. It turns out that was another WEN about a brake actuator and because I was never notified about a part being available, like the WEN stated I would be, I discovered that the WEN for the dash had expired. When I contacted Lexus, they told me that I needed to take my car into a dealer to have inspected in order to get on a waiting list for the replacement part. I had the car in the Lexus body shop and asked at the time if they could replace the dash while it was in the shop but they said that it would probably be a year before a dash was available and to wait for the letter from Lexus informing me that the part was available. They did not tell me that I needed to have the service department inspect the car nor did the WEN mention that but Joy at Lexus Of America said that I needed to have had my car inspected in order to get notified. THAT IS NOT WHAT THE WEN STATED! I strongly feel that this is an attempt by Lexus to avoid replacing as many of these defective dashboards as possible. I've read about others who waited over a year for a replacement to become available and those people mentioned having the service dept. inspect their car in order to get on a list and then there are others who gave up because the parts were never available. I wonder how many people have been cheated out of this WEN because Lexus never notified people about the parts becoming available.