paradigm Posted July 21, 2009 Share Posted July 21, 2009 i took my IS350 in for an oil change, etc and mentioned the brake dust...the dealer said they would check my VIN against the TSB, etc. no big deal...i already looked it up and knew it qualified. when i went back to pick up the car, the service adviser told me "lexus stopped installing the replacement pads due to extremely poor braking performance." nice. obviously they just don't want to do the work. he further tried to justify it and said "your car does qualify, but it wouldn't be safe...just keep checking back at each oil change to see if lexus will replace them". riiiiiiiiiiiiight. i guess i'll just call corporate and get an official comment from them. there are no other dealers close enough for me to easily drive to for this. sigh. note: my 07 has <5k miles. Quote Link to comment Share on other sites More sharing options...
tex2670 Posted July 21, 2009 Share Posted July 21, 2009 why not talk to the dealer gm 1st? Quote Link to comment Share on other sites More sharing options...
paradigm Posted July 21, 2009 Author Share Posted July 21, 2009 why not talk to the dealer gm 1st? didn't see a need to bother with that...i'd rather have the official stance from where it matters first, then talk with the dealer having that info. why let them backtrack? if they would have been honest to begin with, it wouldn't have been an issue. it's business...i'm not there to be their friend or hope they change their story. ;) regardless, i already called lexus customer support and they were extremely helpful...just waiting for them to give me a final update. they immediately said it was ridiculous for a dealer to say they wouldn't do it due to a "safety issue". Quote Link to comment Share on other sites More sharing options...
Clay Easton Posted July 21, 2009 Share Posted July 21, 2009 That is crappy service from the dealer. I just got the low dust pads put on my 07 250 with 33k on them. I love the new pads - they aren't as "grabby". Quote Link to comment Share on other sites More sharing options...
paradigm Posted July 22, 2009 Author Share Posted July 22, 2009 yeah, it was unexpected since they perform EXCELLENT service whenever i go there...it's like you are royalty. very surprised. i am never confrontational and am always polite when dealing with people, especially in this type of situation. i also told corporate i was not complaining about the quality of anything they have done...i just want it handled appropriately. heck, i take DONUTS in for the service guys now and then when i show up for maintenance! Quote Link to comment Share on other sites More sharing options...
LEXUS IS250 AWD Posted July 25, 2009 Share Posted July 25, 2009 I'll take a strawberry powdered Quote Link to comment Share on other sites More sharing options...
paradigm Posted July 30, 2009 Author Share Posted July 30, 2009 lol...you can have the strawberry ones...i prefer chocolate. :) so corporate said the dealer was definitely in the wrong and was happy to use this as an "education opportunity" for that dealership's staff. i will be having the work done at another dealer in the coming weeks. Quote Link to comment Share on other sites More sharing options...
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