W201 sweden Posted February 9, 2006 Posted February 9, 2006 I got the impression Sewell is a good source for Lexus parts, so I e-mailed them. Someone called Darrel Diller replied that they DO ship to Europe (yes!), and that I should specify what parts I needed. So I did, but after almost two weeks, all I 've heard from them is an automatic response telling me about a communication problem in their server??? Anybody here that has more information? Are they still in business? /Alexander from Sweden
poorolepaul Posted February 17, 2006 Posted February 17, 2006 I got the impression Sewell is a good source for Lexus parts, so I e-mailed them. Someone called Darrel Diller replied that they DO ship to Europe (yes!), and that I should specify what parts I needed. So I did, but after almost two weeks, all I 've heard from them is an automatic response telling me about a communication problem in their server??? Anybody here that has more information? Are they still in business? /Alexander from Sweden Alexander: I received a shipment from them three days ago. It was all ordered from their web site and the shipping was very prompt and the product was just as expected. Their service is outstanding. Give them another chance... Paul
RFeldes Posted February 17, 2006 Posted February 17, 2006 Patience, Alex.. If you don't get an answer in 3 working days.. Let us know..as we will take care of you over here. Seems Like you ordered a part..but confirm.. and what was it? And Date?
W201 sweden Posted February 20, 2006 Author Posted February 20, 2006 More information... Since my previous post, I have also sent an e-mail to Sewell's customer service - with the same result: An automatic reply about an e-mail delivery problem, and a couple of days later, a message about server xxx not responding. I do not blame any person - the inital reply from the company was very nice. I believe there has to be some technical problem? I did not order the parts (but I intend to), but I asked for a quotation on hood struts, transmission mount, weather strips and a RH rear view mirror glass. /Alexander from Sweden
SKperformance Posted February 20, 2006 Posted February 20, 2006 what email adress are you mailing to ?
W201 sweden Posted February 21, 2006 Author Posted February 21, 2006 what email adress are you mailing to ? DDiller@SEWELL.com customer.service@sewell.com /Alexander
nc211 Posted February 21, 2006 Posted February 21, 2006 http://www.sewelllexus-fw.com Alex, are you sure the email address isn't XXXX@sewelllexus-fw.com "fort worth dealership"? And not just XXXXX@sewell.com? They also have one listed as just sewelllexus.com too. I would think the "lexus" part would be in the email address part too??? I say this becuase my local dealership email adresses always end in @johnsonlexus.com, not just "johnson". Just a thought ;)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now