Marc seidman Posted November 25, 2023 Share Posted November 25, 2023 Hello group. Looking for advice! Bought 2020 GX460 a year ago. CPO ends in Dec24. My entire console control panel has died (see pic). No display, no phone connection or music. More importantly going into winter, no access to ventilation control, amongst other controls access. After 3 months of arguing with dealer, told me they would cover under CPO ($3500 job). Problem, THERE ARE NO REPLACEMENT PARTS TO BE FOUND! Was told 3-5 months. Called Lexus USA-could not be more pathetic, unhelpful, and just dismissive, told me it is dealers issue. Promised call back from Lexus USA management SEVEN times in past month. No calls. When I called this week, was told case was closed and there is no safety issue involved. ANY suggestions?? Thank you. Jon Quote Link to comment Share on other sites More sharing options...
RX400h Posted November 25, 2023 Share Posted November 25, 2023 Greetings, Marc. Did the dealership reboot the system? You can do this by disconnecting the negative battery terminal and waiting for 30 seconds before reconnecting it. Quote Link to comment Share on other sites More sharing options...
Marc seidman Posted November 25, 2023 Author Share Posted November 25, 2023 Hello. Thank you for your response! Yes, they had the car for two days and told me the system is “beyond repair” but no more detailed explanation. I have owned ES, GS, RX, LS. Never any problems. Service rep is really sympathetic and tried to help. Dealership General Sales Manager and General Manager have ignored my emails and calls. Quote Link to comment Share on other sites More sharing options...
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