Choked sunroof drains NX200T

[Valerie Moore]

The floor of my 2016 NX200t was completely flooded during heavy rains in NYC about 6 weeks. Took it to the dealer where I have it maintained and they suggested I file a claim with my insurance. Insurance initially refused to cover it claiming that the damage was not sudden. The dealer read them the riot act and they agreed to cover it. I know the dealer was looking after his interests but since my car will be fixed, I’m good. But I felt that the bigger issue is with the design of sunroof. I drove a Nissan Murano for 14 years with a sunroof and no issues. So I called Lexus and asked what they could do. Nowhere in the manual does it say to clean your sunroof drains. They grudgingly opened a case and 2 days later called back to say they can’t help because my car is out of warranty. I know they are the #2 car maker in the world but I can’t wait to move on to a brand that cares about people.