Valerie Moore

Julie I feel your pain. It took 6 weeks for me to get my car sorted out and the insurance company Progressive only paid for 3 weeks of car rental. The difference was a very aggressive sales agent at the dealership who got Progressive to pay up. So thanks to Ray Catena Larchmont. Win for them win for me. They advised me to contact my state department of insurance and get a lawyer if the insurance company did not honor their obligation because that’s why you pay more for comprehensive insurance. This my first and last Lexus. I opened a case with them because nowhere in their manual do they tell you to maintain the drains. They did not even entertain my claim because my car was a day over 5 years and still under 50,000 miles. Rubbish! These cars are just poorly designed. The money I paid for my car I could have gotten a Kia that is more luxurious and better designed. Don’t buy that car and fight the insurance company!

I think some Audis have the same problem but I believe they issued a recall to take care their customers. Lexus decided to be stiff necked and if they continue to be that way they will fail.

The floor of my 2016 NX200t was completely flooded during heavy rains in NYC about 6 weeks. Took it to the dealer where I have it maintained and they suggested I file a claim with my insurance. Insurance initially refused to cover it claiming that the damage was not sudden. The dealer read them the riot act and they agreed to cover it. I know the dealer was looking after his interests but since my car will be fixed, I’m good. But I felt that the bigger issue is with the design of sunroof. I drove a Nissan Murano for 14 years with a sunroof and no issues. So I called Lexus and asked what they could do. Nowhere in the manual does it say to clean your sunroof drains. They grudgingly opened a case and 2 days later called back to say they can’t help because my car is out of warranty. I know they are the #2 car maker in the world but I can’t wait to move on to a brand that cares about people.

The floor of my 2016 NX200t was completely flooded during heavy rains in NYC about 6 weeks. Took it to the dealer where I have it maintained and they suggested I file a claim with my insurance. Insurance initially refused to cover it claiming that the damage was not sudden. The dealer read them the riot act and they agreed to cover it. I know the dealer was looking after his interests but since my car will be fixed, I’m good. But I felt that the bigger issue is with the design of sunroof. I drove a Nissan Murano for 14 years with a sunroof and no issues. So I called Lexus and asked what they could do. Nowhere in the manual does it say to clean your sunroof drains. They grudgingly opened a case and 2 days later called back to say they can’t help because my car is out of warranty. I know they are the #2 car maker in the world but I can’t wait to move on to a brand that cares about people.