Mike K. Posted October 30, 2023 Share Posted October 30, 2023 Purchased our new RX350H on March 2 and still no 2nd key. Anyone aware of a class action yet? Quote Link to comment Share on other sites More sharing options...
Lexus-CT Posted October 30, 2023 Share Posted October 30, 2023 Very poor service, complaining is difficult / no use as they can afford better lawyers than we can. But no problem. Next car will not come from them. Next car will not be EV. Now abundant natural hydrogen is found so many places that next car will be either fuel-cell or hydrogen combustion so we can emit water instead of poison. Quote Link to comment Share on other sites More sharing options...
H knight Posted February 24 Share Posted February 24 Simoles, we have all been misled about the keys and locking wheel nuts. Next time vote with your feet and buy another quality make instead Quote Link to comment Share on other sites More sharing options...
Marys Lexus Posted February 28 Share Posted February 28 bought my NX350h on May 5, 2023. Just got my 2nd key fob. I checked Lexus app and say message stating to call my dealer for 2nd fob. I called same day. They confirmed that my car was now eligible. Made an appointment for next day, and now have my 2nd fob. Long wait. Glad it's over. Read somewhere where first quarter 2024 they will be caught up. Check with your dealer. We had not yet received a letter, so yours may be ready now. Easiest is to check on the Lexus app to see if you have the notification, and/or with the dealer to see if they show it as now eligible. Quote Link to comment Share on other sites More sharing options...
P. Kellett Posted April 1 Share Posted April 1 Same problem here with my 2024 RX500h. Was told by dealer that 2nd key would arrive in March. Didn't happen! This is a stain on Lexus' reputation. Quote Link to comment Share on other sites More sharing options...
vandine Posted Wednesday at 06:12 PM Share Posted Wednesday at 06:12 PM Report this to NHTSA as a safety and security issue. Lexus not sharing all the info, campaign is no longer listed on the app. I think they are trying to stuff the digital key down our throats, glitchy and unsafe as it is. Its all about profit....... Quote Link to comment Share on other sites More sharing options...
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