Took my 04 for its 1k checkup. While I was there I noticed that they had advertising for detail work. One of the items that caught my eye was claying. I asked for and talked to the detail manager (BTW I have clay magic but it has been to cold to do). I asked what they used and how much (clay magic/$37.50 + tax). He then asked what year car which I replied my 04 ES330. He said that all new cars are clayed at prep time, I said well you missed this one and went on to explain about the plastic baggie on the hand and feeling the grit underneath. He was well aware of this test and said no problem, next time you come in for service we will redo the entire car inside and out for free. This includes washing, claying, washing, polishing (by Hand), Waxing (by Hand) and making sure that the rims are also waxed. He was really irritated that one of his guys polished and waxed without claying the car first. I could not believe it, what a dealership. They are replacing a front passenger seat because it has a pin hole in the leather which almost takes a microscope to see.
The Detail manager and I spent about an hour discussing MF towels, different waxes, my PC which I have used on my sons truck (awesome), etc. Seems that he is even aware of Autopia. Bottom line, I heard nothing but good things about this dealership before I purchased from them and am now really happy that I picked them. :D :D :D