I am one very unhappy Lexus customer!!!
I have an '04 GX-470 with the "clunk"!!!
When at a stop, I press the button on the center console to lower the suspension, I get the clunk-clunk-clunk!!! I also get it when coming to a stop after normal driving!
The problem has been going on for well over a year. The dealer has replaced the drive shaft and tried other fixes and I still have the problem!
The dealer is telling me that they have never heard of this problem!!!! Haha, I'm glad I found this web site!
Not only that but the dealer (LONGO lexus in So. Cal.) told me that their policy is to tell the customer that if they can't figure it out, then it is considered normal!!!
To make matters worse, over a month ago, I called the toll free Lexus customer service number and registered my complaint. Helloooo, is anybody home???
No returned phone calls, no supervisor call back and my car still clunks!!!
I can not believe the total lack of Lexus customer service!!!