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DaSwede_420

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Posts posted by DaSwede_420

  1. Are you saying that the dealer service department gave your personally owned vehicle as a "loaner" to another customer?

    No, the dealership did not give my car as a loaner.

    My car was the same model as another customer, but the two cars were very different! Mine is clean, while the other customer has dirty seat covers and peeling paint on their GS. It was an honest mistake to begin with, which i understand, but the way they have handled it, not to mention i still dont have my car yet!

    i think it would be reasonable to have them detail my car for free at the minimum.

  2. I just wanted to let everyone know that the lexus dealership in Kernersville NC gave my car to another one of their customers! I went to pick it up when they called me and said it was ready (about 3pm). They said they would have my car back to me by 5pm, and that they would call me when it was back. I waited till 7 and so i called them and they had no idea where my car was and no one offered to even find it. THe car was needed to transport my staff to a dental meeting in Va at 6am the next morning. This fact was made known to the dealership before i left the dealership. Consequently, they did give me a loaner car, and i had to use it to go to the meeting in VA. Due to having to transport the car so far from the area I was late picking up my staff. The service representative called at 10:30am the next morning to say that my car was on the lot and ready to pick up. She said she had repeatedly tried to call us all morning, but had not at all the night before. She admitted she had not called the night before as she had promised to do. I asked her if she had talked to the evening service manager, she did not answer my question, so i repeated it. She then said, he had asked her if she had taken care of it, and she said she had. I learned that the car was supposedly on the lot after 6pm as it was supposed to be, however i was told by the evening supervisor that the car was not anywhere on the premises.

    I asked the service rep. to have the car cleaned (since a mother with children had driven it supposedly), she never commited to anything other than to stick her nose in the car to see if it smelled bad.

    I had almost 900 dollars worth of work done, and this is my first experience at a lexus dealership, is this typical? How should I respond to this poor service & inefficency? :unsure:

  3. I feel really dumb asking this but i cant figure out why my wipers on my 95 GS300 will not come off. I removed the nut that holds the arms on and i pulled pretty hard and they will not budge!

    Is there a trick to it or are mine just stuck? :unsure:

    Pull hard they will come off and mark the position of the wiper for install.

    Thanks dcfish! It worked,

    i had to spray some wd40 and it finally came off.

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