New Rx450H With A Service Record

[jellycom]

I picked up a new(?) 2010 RX450h on last Sunday from Keyes Lexus in Van Nuys, CA.

It was one of the last four 2010 RX450h they had and the deal was great.

I just found out from the lexus.com service history that the steering wheel was

replaced at another dealer before they did a dealer trade.

The steering wheel is not straight. it is tilted slightly.

Keyes Lexus never informed me the service history at the time of the purchse

and now I feel like I got a refurbished car. I have an appointment with the dealer

on Friday to get the streering wheel corrected. I also informed the sale manager

regarding the issue and he wanted to talk on Friday in person.

[LEXIRX330]

I guess it is possible there was something wrong with the steering wheel when they got the car in and inspected it so they replaced it. I wouldn't let it bug me that much. Ask for a free service or something with in reason to make up for the inconvenience. But it is not like they had to swap out the engine...or the car was in a fender bender before they sold it to you. I would just ask why…get it fixed and move on…and maybe get a free Lexus T shirt or hat…

Best of luck to you and your new ride!

[SW03ES]

Stuff like that happens ALL the time....

The wood may have been scratched or the leather torn, and they replaced the wheel. No big deal.

[pj8708]

After your conversation with the sales mgr. let us know what you find out.

Paul