Sign in to follow this  
jellycom

New Rx450H With A Service Record

Recommended Posts

I picked up a new(?) 2010 RX450h on last Sunday from Keyes Lexus in Van Nuys, CA.

It was one of the last four 2010 RX450h they had and the deal was great.

I just found out from the lexus.com service history that the steering wheel was

replaced at another dealer before they did a dealer trade.

The steering wheel is not straight. it is tilted slightly.

Keyes Lexus never informed me the service history at the time of the purchse

and now I feel like I got a refurbished car. I have an appointment with the dealer

on Friday to get the streering wheel corrected. I also informed the sale manager

regarding the issue and he wanted to talk on Friday in person.

Share this post


Link to post
Share on other sites

I guess it is possible there was something wrong with the steering wheel when they got the car in and inspected it so they replaced it. I wouldn't let it bug me that much. Ask for a free service or something with in reason to make up for the inconvenience. But it is not like they had to swap out the engine...or the car was in a fender bender before they sold it to you. I would just ask why…get it fixed and move on…and maybe get a free Lexus T shirt or hat…

Best of luck to you and your new ride! :cheers:

Share this post


Link to post
Share on other sites

Stuff like that happens ALL the time....

The wood may have been scratched or the leather torn, and they replaced the wheel. No big deal.

Share this post


Link to post
Share on other sites

After your conversation with the sales mgr. let us know what you find out.

Paul

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this