As I was shopping for my IS250 Lexus of Norwood definitely gave me the worst customer service of the many dealerships that I spoke with. I felt more like I was at a sleezy used car dealership, rather than a lexus. While they have the best prices in new england, I decided i would rather drive 4 hours to another dealer that was giving me the same deal, than to go to Norwood (less than a hour away).