Sign in to follow this  
mitsu13gman

Wasn't Aware Of The Secret Handshake

Recommended Posts

I know Tire Rack has a great reputation for accuracy of fitment, but I had to post up regarding my recent experience.

I ordered a set of 17's and tires for my car. Upon arrival, they didn't fit. When I called, I was told they had to check with their tech team and would get back to me. When they responded, I was told they would be removing that fitment and would issue a call tag for the wheel/tire package.

Since one of my factory wheels was damaged by a curb, I am left with extremely limited mobility from the vehicle until I either replace that one wheel (very expensive!) or replace the whole set. I elected to call back to see what my options might be at this point. After being redirected from customer service to sales, I asked if they had any additional information regarding known good fitments. I was directed to two specific wheels that were supposedly verified to fit.

This left me with two major questions:

1) Will either of these options actually fit?

2) Why wasn't I told when I ordered the first set that they had not verified the fitment and there might be issues.

In the first case, I really don't want to go through further trial-and error with shipping time in between waiting for a wheel to finally fit.

For the second, had I been made aware that my original choice was not a verified fit, I wouldn't have chosen that wheel and either would have elected a different option, or just come here to find a replacement factory wheel, or worst-case, just paid for the replacement factory wheel.

So as a warning to those looking to buy from Tire Rack, you need to ask the sales person EXPLICITLY whether or not the fitment for a given wheel has been verified, or else be prepared to be the guinea pig. I was not aware of this and now have to figure out a viable plan b...

Share this post


Link to post
Share on other sites

You mean, you were surprised to find out that you have to ask if an aftermarket part fits your vehicle? That would be automatic to me...

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this