NEWireless Posted August 20, 2007 Share Posted August 20, 2007 I am trying to buy an IS250 - Manual (hard to find), but because of the experience I just had I will never buy from Lexus of Norwood or Herb Chambers! 8/20/07 - 3:05pm called dealership to inquire about availability of a IS250 - Manual - Silver/gray). Fred Locke said that the car I wanted was available and that I could test drive the car. I told him I would be at the dealership in 0:35min. When I got to the dealership about 45min later, Fred Locke would not come to the customer counter when called, and another salesman told me that the car I wanted was sold and "would I like to see another". BAIT AND SWITCH! 70mi round-trip - what a huge waste of my time. Still searching. Looking forward to eventually benefitting from your advice in the future. Quote Link to comment Share on other sites More sharing options...
tiamfooks Posted September 8, 2007 Share Posted September 8, 2007 I am trying to buy an IS250 - Manual (hard to find), but because of the experience I just had I will never buy from Lexus of Norwood or Herb Chambers!8/20/07 - 3:05pm called dealership to inquire about availability of a IS250 - Manual - Silver/gray). Fred Locke said that the car I wanted was available and that I could test drive the car. I told him I would be at the dealership in 0:35min. When I got to the dealership about 45min later, Fred Locke would not come to the customer counter when called, and another salesman told me that the car I wanted was sold and "would I like to see another". BAIT AND SWITCH! 70mi round-trip - what a huge waste of my time. Still searching. Looking forward to eventually benefitting from your advice in the future. As I was shopping for my IS250 Lexus of Norwood definitely gave me the worst customer service of the many dealerships that I spoke with. I felt more like I was at a sleezy used car dealership, rather than a lexus. While they have the best prices in new england, I decided i would rather drive 4 hours to another dealer that was giving me the same deal, than to go to Norwood (less than a hour away). Quote Link to comment Share on other sites More sharing options...
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