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Mileage Problem on Lexus Website


Jerry295

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I am the owner of a 2019 Lexus RX-450h. When I took my vehicle to the dealership for service a few months ago, they recorded the wrong mileage on the service form, adding an additional digit, which changed my mileage from an actual 19,704 to 197,024. Although the dealership has corrected this error with an additional service invoice that explains the error and corrects it, the Lexus website, under "My Lexus" still prominently displays 197,024 as the vehicle mileage. Despite numerous calls to Lexus corporate and my dealership, the problem persists. The folks I call at Lexus seem sympathetic, but they are unhelpful. Does anyone have any suggestions? Many thanks!

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