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mvy

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Posts posted by mvy

  1. I have exact same problem on my 2000 lx470. Any further news?

    please respond to

    2000@vineyard.net

    -------------------------------

    -I called Lexus Customer Service and they advised me to take the vehicle for inspection.

    -Before I took the car to the dealership, I took it to 2 auto body shop and 1 car detailer. They all said the same thing, the paint is defective. The clear coat is nice and glossy all over the car, but the base coat is losing color from the top of the four doors, back end of the hood, tail gate, and back of roof. The detailer tried to buff and polish but to no avail.

    -The Lexus service manager took pictures and documented the fading. He verbally told me that the paint is defective, but the warranty is out. The car is a 2000 lx470 with 68K miles.

    -The service mgr sent it to the regional director and they reviewed the inspection docs. They advised Lexus is not covering any or part of the cost to repair the paint defect.

    -I can see their point being the warranty is out. But this is a Lexus, they need to protect their reputation by correcting any defect on their vehicles, or people will start to doubt their commitment to excellence.

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