i decided to start w/lex customer service. i explained what was going on, gave them my vin and the tsb #. the rep took my complaint (we did discuss my service history so i think having dealt w/dealerships in the past will be a plus) and discussed nearby dealerships and promised to have an "in-house" service manager--i forget what he called them--call me back in 48hrs. i specifically told him that my purpose in calling him was to authorize a local dealer to fix this. we've got 200k miles on the rx and love it otherwise.....we'd just like to get rid of this rattling!
