ronbassman

lenore and everyone else...... Thank you! This site has been great. My luck with Lexus, hasn't been as good. Rx300 was towed to the dealership on Thursday, they were wonderful about a loaner as they usually are here in Charlotte, NC. We received a call on Friday telling us that the tranny is shot and it will be $4025 out the door. I brought up the three TSB's (Technical Service Bullitens) and the hundreds of complaints about the tranny problem with this model. I was told they will see what they can do..... A few hours later I received a call back from our service tech, who informed us that they won't be able to help us with the cost of this issue but......... He gave me the number 1 800 25 LEXUS... I am calling them today, as last night was to late. He mentioned that they are only the dealer, where as Lexus would be the one to make a decision to assist or not. For anyone that I read who was lucky enough to have Lexus absorb the cost... How did you do it. I really would rather not spend $4000 on this issue if it is so common that there should be a recall. Thank you again to everyone on this website. I'll keep everyone informed. Make loud, really LOUD, noises on the showroom floor. Well, as the saga continues, I spoke with 1800 25 lexus (Customer Care) out of California yesterday. They almost sounded to understanding. They expressed deep apologies for any inconvenience they we are experiencing. Also stated that with our customer loyalty we shouldn't have a problem receiving assistance with our shot transmission. They were so nice I even began to question their sincerity......But, they still couldn't give me a definate answer. It would be two to three days for them to call us back after they look into it. I was told that there "is a problem with the transmission on the early model rx300"s, they are well aware of the TSB's and of this wonderful website that we all are communicating on. Customer care if decided that they are going to replace the tranny, they send to the dealership and the dealership does the install. My dealership quoted 8 hours to install the new tranny. I'm not telling them but I would even be willing to pay for the labor. We'll see what happens next. Is there anyone out there that has been at this point with Customer Care? Is there anything else I can use to persuade them that customer loyalty now a days is the most important when we've owned three Lexus. Thanks again! Good luck to all. Lenore, I filed my complaint with NHTSA. Thanks I have a '99 RX300AWD that I bought new and have always had it serviced at the dealer where I bought it. It only has 62k miles and just had the 60k mile service which cost $800. A week later the transmission went out and was going to cost $4500 to replace. I complained to my dealer and they say they took my complaint to Lexus rep. They gave us a loaner and when my car was ready, they said that Lexus agreed to pay for the transmission and I was billed for the labor, which was $1100 dollars. I just started looking at this forum since this happened and it appears there is a design problem with this transmission.