redrx

Lexus is now giving me the run around -- they are "still investigating my case". I'm seriously thinking about calling the consumer helpline on one of the local or Bay Area TV stations to see if they can get some publicity on this problem. I think Lexus needs to change its tag line. Any suggestions?

I just had the transmission on my 2000 RX300 fail. It has about 104K miles on it, and I did all of the recommended servicing at the Lexus of Pleasanton dealership. I did call Lexus customer service, because the tranny should NOT fail this early on. It also bothers me that my "A/T Oil Temp" warning light came on and I took the car to the dealer, and they couldn't find a problem. They sent me on my way, and the car totally broke down on the way home. The response from Lexus' service department: "That's good. Now we'll have an error code to work with."!!! Come on! I'm supposed to hear from Lexus customer service tomorrow, but after reading this thread, I'm not holding out much hope. How do I sent a complaint to the NHSTA on this? If there's a link, please send it along. Basically, though, I'm disgusted with Lexus. Like many here, I have brought my car to the dealer for service since day one. They should be able to diagnose a problem and fix it before there is a complete failure. Lexus of Pleasanton quoted me $5600 to replace, and AAMCO is saying between $3-4K. I bought the car because I thought it would last me a good ten years, and unfortunately as a student and single parent, both options are currently out of my reach right now. The car is worthless as it is, so I'm stuck.