jiv

On 11/18/06 I purchased a 2005 Lexus RX330 from JM Lexus in Margate, Florida. It was sold with a Lexus Certified warranty, as well as a 3mo/3kmi 'EVERYTHING' WARRANTY, which my salesperson told me at the time of purchase would 'cover any damage to the vehicle in the first 3mo or 3,000 miles'. On 12/8 as I drove my daughter and granddaughter to Disney World, the engine began to steam. It was towed to Lexus of Orlando who refused to repair it under warranty claiming that a piece of the reflector from the road punctured the radiator to the air conditioning and it would cost me about $1000 to repair. I wrote an email to my salesperson at JM Lexus who called me and told me not to worry--I needed to drive my car back to JM Lexus and it would be repaired for free under the EVERYTHING WARRANTY I had been sold at the time of purchase. Later that evening I was called by his manager (who was very rude and demeaning) and who said that my salesperson was mistaken when he told me the repair would be covered under the EVERYTHING WARRANTY, calling what happened a 'accident' involving road debris. He insisted that I drive my car into JM Lexus. I was left with no car for the vacation, but when I retreived my car from Lexus of Orlando I drove it to JM Lexus with no air conditioning. I turned the car in to JM Lexus (who finally gave me a loaner). They had it for 4 days. Then I was advised it would be repaired only if I paid more than $400. When I responded that I would not pay for the repair as it was covered under the EVERYTHING WARRANTY, the used car manger became very rude again accusing me of not fully reading the print on the back of my contract or other paperwork implying that it limited the coverage provided by the EVERYTHING WARRANTY. Well, I had read the paper work that I was given, including the fine print on the back of the sales contract and there was no mention of the EVERYTHING WARRANTY except the promise on the front that the car was purchase with a 3,000mi/3 mo EVERYTHING WARRANTY. There were NO exclusions to the warranty anywhere in the paperwork. Nonetheless, he demanded return of the loaner car, which they picked up immediately. JM Lexus has refused to repair my car, refused to honor the EVERYTHING WARRANTY, taken back the loaner and refused to give me a refund. I have now begun to file complaints and research the issued and note that on file with the NHTSA is an identical complaint in respect of 'road debris' allegedly damaging the radiator to the air conditions with respect to the 2005 Lexus RX 330. In addition, I was advised by an independent auto mechanic (as was the complainant to the NHTSA) that there is a design flaw that is the ultimate cause of the issue as the grill should protect the radiator from items such as refelctors and small pebbles normally found on road surfaces. I am also now informed that Lexus has, since the 2005 RX 330 model, changed the design of the grill to prevent this issue, illustrating knowledge of the design defect. In any event, whether the issue is a design defect that would be covered under the Lexus Certified Warranty, or not, the EVERYTHING WARRANTY should have covered it. JM Lexus has my money (I paid cash in full for the balance after my trade in), my trade in, the car I purchased and refuses to do what they are obligated to do.

I purchased a 2005 Lexus RX330 from JM Lexus in Margate Florida on 11/18. It was sold with a Lexus Certified warranty, as well as a 3mo/3kmi 'EVERYTHING' WARRANTY, which my salesperson told me at the time of purchase would 'cover any damage to the vehicle in the first 3mo or 3,000 miles'. Just weeks later, on 12/8 as I drove my daughter and granddaughter to Disney World, the engine began to steam. It was towed to Lexus of Orlando who refused to repair it under warranty claiming that a piece of the reflector from the road punctured the radiator to the air conditioning and it would cost me about $1000 to repair. I wrote an email to my salesperson at JM Lexus who called me and told me not to worry--I needed to drive my car back to JM Lexus and it would be repaired for free under the EVERYTHING WARRANTY I had been sold at the time of purchase. Later that evening I was called by his manager (who was very rude and demeaning) and who said that my salesperson was mistaken when he told me the repair would be covered under the EVERYTHING WARRANTY, calling what happened a 'accident' involving road debris. He insisted that I drive my car into JM Lexus. I was left with no car for the vacation, but when I retreived my car from Lexus of Orlando I drove it to JM Lexus with no air conditioning. I turned the car in and after JM Lexus (who finally gave me a loaner). They had it for 4 days. Then I was advised it would be repaired only if I paid more than $400. When I responded that I would not pay for the repair as it was covered under the EVERYTHING WARRANTY, the used car manger became very rude again accusing me of not fully reading the print on the back of my contract or other paperwork implying that it limited the coverage provided by the EVERYTHING WARRANTY. Well, I had read the paper work that I was given, including the fine print on the back of the sales contract and there was no mention of the EVERYTHING WARRANTY except the promise on the front that the car was purchased with a 3,000mi/3 mo EVERYTHING WARRANTY. There were NO exclusions to the warranty anywhere in the paperwork. Nonetheless, JM Lexus demanded return of the loaner car, which they picked up immediately. JM Lexus has refused to repair my car, refused to honor the EVERYTHING WARRANTY, taken back the loaner and refused to give me a refund. I have now begun to file complaints and research the issued and note that on file with the NHTSA is an identical complaint in respect of 'road debris' allegedly damaging the radiator to the air conditions with respect to the 2005 Lexus RX 330. In addition, I was advised by an independent auto mechanic (as was the complainant to the NHTSA) that there is a design flaw that is the ultimate cause of the issue as the grill should protect the radiator from items such as refelctors and small pebbles normally found on road surfaces. I am also now informed that Lexus has, since the 2005 RX 330 model, changed the design of the grill to prevent this issue, illustrating knowledge of the design defect. In any event, whether the issue is a design defect that would be covered under the Lexus Certified Warranty, or not, the EVERYTHING WARRANTY should have covered it.