Ugh! So frustrating! I feel your pain… Obviously! I completely agree with you. There is no reason that we should be having such issues with a brand new car. I will tell you that I called the 800 Lexus number and reached a very nice woman who walked through my phone with me, and made sure that all of my settings were fine… Which they were. So it really didn’t do much to help, but at least I felt like she listened to my issues. I actually had an appointment to take my car in, but like you, I think I realized that, my “technician “was not gonna so I didn’t end up keeping the appointment.