JulieBurnet1

Thank you for your response. It is very helpful. It looks like we will have to contact our state department of insurance. I am also unhappy with the treatment by Lexus. We are in the same area as you -Ramsey in Bergen County, NJ. The car is still under warranty and has done 12000 miles. We were getting it for $26K at end of lease. Yesterday, they offered to sell us another car off the lot for $31K with 18K miles as a favor if we left our car with them. After 13 and a 1/2 years and four cars, this is lousy treatment. As I mentioned they started including the drain cleanings with service in August but my car was serviced in mid- July. I’m speechless!

Further update. My insurance is refusing to pay for the damage citing some disclaimer. My insurance company representatives are not responding. I have been trying to contact my case manager for over a week with no response. I have also reached out to her supervisor with no response. They are BristolWest(part of Farmers Insurance who offered insurance to NJ teachers). My lease has run out and I was still considering purchasing the car, but now I have to come up with $5000 to either walk away or pay that on top of the purchase price. My dealership now checks the drains as part of the service but my car was serviced July 11 th and they hadn’t started doing it then. Between Lexus and my insurance company, I have been dealt a tough hand. Not sure what to do next…

Update regarding NX 300. Apparently my dealership has unclogged the drains and the electrics in the center console is ok. However, the water had pooled in a rubber mat on the floor and soaked the carpet underneath so estimated damage( to check for mold) is to be 6-7K which I’ll have to get from my insurance. I contacted Toyota/ Lexus and was assigned a case manager who told me that if the service manager at the dealership says the problem was due to outside causes( Canadian wildfire smog???!!!) the warranty is void. I’m also arguing that when they took my car in on Saturday. They should have tried to dry out the floor - it seems like it was just left to gather dampness over the weekend. I’m beyond frustrated. I’ve been with this dealership for 13 and a 1/2 years and this is my 4 th car. How do I prove it was a fault in the car - it’s my word against theirs.