JulieB

My 2021 NX300 with 12,200 miles is still under warranty. My lease is up on October 15 th and today I was going in to sign the papers to purchase the car at end of lease. We live in the northern NJ area and had heavy rain overnight. As I drove off, water started dripping from the overhead light console at the front of the car. There was also a pool of water on the floor. The service dept. at Lexus told me it looked like the drains were blocked and I would have to claim on my insurance for it because the warranty would not. I had never heard of clogged drains before. The service manager said they’re starting to see more cases of this as a result of the Canadian wildfires polluting the air. I cannot understand why there has not been a recall and also why this is not covered by warranty.