ShireeRoseT

The rear brakes were pulsating when applying them. This issue continued to happen even after new brakes and rotors were replaced multiple times.

My 2017 RX350 in 19 months has had 4 sets of brakes and rotors with only 14K miles. I purchased this vehicle as a CERTIFIED PREOWNED and have had nothing but issues with the brakes and rotors. My dealership is finally filling a claim with Lexus North America because they their factory rotors are defective. They have replaced mine at no charge 3 times with very little mileage on them. Please note I did file a complaint with Lexus North America, which they basically did nothing, and I did file a complaint with the BAR (BUREAU OF AUTOMOTIVE REPAIRS) before I actually got their attention. Before that they continually said it was my driving habits. I agreed to let them pull my entire vehicles driving report which they did. It showed no aggressive driving. As I informed them we've had no traffic violations for over 35 years and no accidents. I stated from the beginning Lexus is using defective rotors. Now finally on the 4th time this vehicle is in with the same issue they agree and are replacing all 4 brakes and rotors and have decided to file a claim against Lexus North America. If your experiencing the same problem have your dealership jump on board. Don't be tortured as I've been. This occurrence they've had my vehicle for 19 days. Lexus North America recall your defective rotors now before someone gets injured or killed. What are you possibly thinking.

I own a 2017 RX350 purchased it 21 months ago as a Certified PreOwned vehicle. I've had nothing but issues with the brakes and rotors. The Lexus dealership has had my vehicle in the service department on 4 different occasions replacing the brakes and rotors. The first time I paid $1441.07. The next time it had under 3K miles with the same braking issues rear pulsating. The dealership tried to tell me it was my driving habits but replaced the rear brakes and rotors at N/C. Then again the 3rd time approximately 6K miles I took the vehicle back to them with the exact issue. Once again they went through the braking system stating nothing was wrong but the rear rotors once again were warped and needed replacing. 4th occurrence was shortly after that but unfortunately I didn't contact the dealership due to a bad fall and injury I had. Once again very little mileage on the new brakes and rotors. They've had my vehicle for 26 days and yesterday finally came to the conclusion that as we told them initially this was not do to our driving habits but to Lexus faulty Rotors! This has been going on since February 2021. They are now filling a claim with Lexus North America. This is the 3rd set of brakes and rotors the dealership has put on my vehicle at no charge and I paid for the 1st set. I did contact the BAR ( BUREAU AUTOMOTIVE REPAIRS) on the 2nd occurrence. This is a safety issue and Lexus needs to recall these defective rotors before someone gets hurt or killed. I did contact Lexus North America before my BAR complaint with no success. Their area district manager shouldn't have a job he basically was useless. After 4 times at my local dealership hopefully I will be reimbursed my $1500. and Lexus North America will purchase my vehicle. I don't want to own a problem vehicle any longer!

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