Hi, Brenda. I am so sorry to hear of your difficulty, but on the other hand I am overjoyed to know there is someone else like me, and I’m not going nuts! Like you, I haven’t gotten any feedback after I met with the corporate representative way back in May. I haven’t tried to follow up… I guess I’ve given up. He did say they would reimburse me for a seat cushion, but every time I look into getting one I can’t make a decision as to what would actually work. I’ll try your folded washcloth recommendation! I too am a small lady. On the other hand, I’ve been staying close to home and haven’t driven more than 20 miles at a time. And on some of those occasions the Terrible Lump is almost not there. And other times is. It seems to have a life of its own. The horror movie The Blob! Would love to hear if you get resolution. Please keep in touch.