Tedd Smith

Keith ... You are a real funny guy. How can people be arrested for telling the truth? How about good customer service and not hanging up on someone!

Do not buy from B&B !!! I bought (4) accumulators and a pump from Keith about (6) months ago. They were installed per his requirements, his fluid test, sent pictures and got his approval. All four units failed. Called on warranty and he was very rude and insulting. Kept telling me someone must have tampered with the accumulators, Fake fluid, on and on and on. The conversation went bad real quick and he hung up on me. So I'm out several thousand dollars and no warranty. How in the world does this guy stay in business!!

Why didn't he check the fluid in the system for contamination before installing new parts? Contamination 'hides in struts and main accumulator if they are not repeatedly flushed and drained. IF contamination level is minor, simple drain and refill MAY be adequate. There ARE MANY cases of multiple repeat failures with OEM accumulators, and a FEW with B&B units. Forensic analysis shows contamination as probable cause for all multiple unit failures and many single unit failures. Simple drain, refill will not remove 60%+ of the contaminating substance. B & B is awful to deal with. I replace the Pump, all four accumulators and all four shocks. Got Keith's blessing on the fluid test. The accumulators failed. Sent him videos and he agreed with the mechanic that they had failed. Told my mechanic he had to talk to me before he did anything. I called him and he was very rude. He kept interrupting me telling me someone must have tampered with the accumulators. When I tried to tell him only one mechanic had worked on the car and he installed it with all his test and pictures of fluid, etc. He finally hung up on me. How does this guy stay in business!!

Keith must be have allot of bad product. He is very rude when you call about warranty issues. I finally ask him why he was being so rude and I could only assume this is the way he handles his customer warranty issues. He hung up on me. I bought (4) accumulators and a pump. My mechanic went through all his test and methods to install and got his blessing on all. They worked 4-6 months and failed. Don't do business with this guy!!!

Listen to Symbolicmotors!!! Keith is very rude and insulting. His warranty method is !Removed! you off then hanging up on you. He assumes someone has tampered with the accumulators instead of giving the customer the benefit of the doubt. Don't do business with this guy!!