JonesS6

Another quote like yours: My reply to his statement: I have a 2010 Lexus R350 with identical mileage and identical issues. I had it checked and asked to have it charged at a local garage. They reported that the battery was bad and wouldn't charge fully. I immediately drove the 60 miles down curvy mt. roads to nearest Lexus dealer. This is the second battery to go bad. The first was the one that came pre-installed with the vehicle. This was the warranty replacement battery 1 yr. & 9 mos. ago. Greenville, SC, Lexus mgr. claims nothing wrong with battery. Says he won't replace battery even though it says 84 mo. warranty (Lexus 00544-MF24f-575). Says if he has to "replace a replacement," I have to pay for it. It's nighttime now, I'm over a barrel. I put out the $115+ for the new battery. I ask to hold onto the old battery. Dealer seems mildly shocked. Firm inadvertently(?) tries to charge battery recycling fee. While all this is going on, I decide to report the problem to Lexus' customer service line. Case manager won't be back to me for days. Phone lady politely suggests that I could request a loaner battery until this is resolved. Dealer refuses. I do the arduous drive back up the mt. I'm asking the same question you are. Something just doesn't "smell" right. I wonder if the dealer pawned off a used battery on me for the warranty replacement a year ago, which is why it went bad so fast. Or is there something amiss in the inherent electrical system that Lexus is failing to own up to?

I have a 2010 Lexus R350 with identical mileage and identical issues. I had the battery checked and asked to have it charged at a local garage. They reported that the battery was bad and wouldn't charge fully. I immediately drove the 60 miles down curvy mt. roads to nearest Lexus dealer. This is the second battery to go bad. The first was the one that came pre-installed with the vehicle. This was the warranty replacement battery 1 yr. & 9 mos. ago. Greenville, SC, Lexus mgr. claims nothing wrong with battery. Says he won't replace battery even though it says 84 mo. warranty (Lexus 00544-MF24f-575). Says if he has to "replace a replacement," I have to pay for it. It's nighttime now, I'm over a barrel. I put out the $115+ for the new battery. I ask to hold onto the old battery. Dealer seems mildly shocked. Firm inadvertently(?) tries to charge battery recycling fee. While all this is going on, I decide to report the problem to Lexus' customer service line. Case manager won't be back to me for days. Phone lady politely suggests that I could request a loaner battery until this is resolved. Dealer refuses. I do the arduous drive back up the mt. I'm asking the same question you are. Something just doesn't "smell" right. I wonder if the dealer pawned off a used battery on me for the warranty replacement a year ago, which is why it went bad so fast. Or is there something amiss in the inherent electrical system that Lexus is failing to own up to?