How to you find the service at your Lexus dealer? Mine on a scale of 1-10 with 1 the Pitts is a 1. I can't believe these guys. You can't get a human when you call for service. A recording says please leave your number and we will call you back (at our convenience not yours).
Then they rarely call back. They of course claim they did and it's your fault. So to beat the system I have to say this is my 3rd call please return it. Then 2 days latter I'm able to get a service appointment in 2 weeks.
Took the car in for service last week. Told no loaners were available but they would hurry it up and it would take about 2 hours. Four hours latter the service guy comes out, after I asked sales for some help, and tells me they can't get to it to day but to reschedule.
Other mad customers are sitting there telling the same story.
It's the only dealer within a 100 or so miles and they sure abuse the monopoly.
Seems to be a lot of friction and game playing between employees and departments. So what is your take on this , or is it just me?