Big Hurt. Had the same problem with B & B Suspension. First set lasted 3 months, Keith said he had some problems with buying faulty O rings, and sent replacement pretty quick, no questions ask. Sent old ones back. 5 months later, same problem. So he sent another set. (Front) Installed in customer car. Keep in mind, Labor was free due to malfunction of parts, and not customer fault. This set lasted 3 months. Now Keith is upset, and tries to blame tainted fluid, and has changed his warranty. I had to go 250 miles and haul car back to our shop, as advised customer to not drive for safety sakes. Have reminded Keith that he had admitted that he had purchased faulty parts earlier, but he denied, but by reading this forum, has admitted before. ALSO, could not answer why never a problem with rear accululators if fluid was contaminated. Just very argumentitive. Finally was able to do "his test" and forwared photos of the fluid, as well of the leaking accumulators on the vehicle, and the can of $40 fluid purchased from Lexus. Sent to the over a week ago, and have had no response. Ask if they wanted me to remove Acc. and send to them, still no response.
I believe Keith does not take care of business, and his parts are now sub-par. On the first set he sent, we agreed and he charged me extra for overnight delivery. got them in 6 days. Advised him of this, said he would look into, never received credit. Also tried to say I had not returned last faulty Accumulators to him, therefore he would not honor warranty. Fortunately, saved receipts from P.O. to prove I did. I dont look for him to honor any type warranty any more, he hasn't mine. Will be glad to update should that change.
Well, been a couple weeks, and still no response from Keith or B & B. So today had to purchase parts from Lexus dealer. They were somewhat concerned about my problem, and said they had heard complaints about B & B Suspension before. They gave me a 20% discount on the parts to help ease my pain. Cost me about $476 ea. plus $30 for the fluid. I have learned my lesson for good. Please, BEWARE OF AFTERMARKET PARTS BY B & B SUSPENSION ! They are faulty, and They do not honor their warranty.They change their warranty to avoid replacement. They spend more time trying to find a reason not to replace, than to warranty the products they sell. I plan to contact Better Business Bureau in Houston area, as well as Texas Attorney General.
