nickipp

that is the problem, no accountabilty of the fact, no TSB I am aware of With all the problems Toyota is having, I dont know why we have not alerted the media to this problem. This is unsafe for us.

Ok So here we go: I brought the car in last Thursday to Rallye Lexus on Long Island. I had a brief conversation with on of the service reps and he instructed me that they will look into the white dust problem. He said its very rare and they barely run across it. I did see the sales rep who sold me the car and he listened to my issue like it was the first time he heard about the white dust. After our conversation, we walked outside where they had a very nice 2010 rx350 loaner for me. I was pretty impressed but like my 07 a little better. I get a call on Friday morning and they informed me that they will be replacing the evaporator. I have to admit I was shocked!!! I fiqured we would have to play the whole clean the vents and come back in 3 months game with them but they were straight shooters. I am not sure if the fact that I have an infant and a prego wife scared them into acting but I feel this dealership is reputable and actually belives in customer service that they handled the issue. I have to say I was and am very pleased for chosing them as my dealer. I will try to get back online tomorrow with the part numbers and all the details of the work order. To top off all of this, would you belive it if I tkold you they washed my car and filled my gas tank.. pretty amazing stuff. Over all I dropped my car off on Thursday night and picked it up Tuesday night.

So this is my first post on here since I recently purchased my first Lexus. I noticed the white dust on the dash after the first weekend we had the car. I would clean it and as you know it comes back. I called Rallye Lexus today and I am bringing the car in for service on Thursday. The receptionist told me she has only heard of this issue once and I will have to speak to a service rep to go over the issue. I will keep you posted to my experience with this issue and hope it gets resolved. I bought this car to keep my son and pregnant wife safe and I have to say I was pretty upset when I came across this posting over the weekend.