LRX3002002

I bought an RX300 in 2006 at 49K miles. The transmission just went out at 89K. The car's stuck, doesn't move no matter what gear you shift to, and made horrible noise under the hood. I was lucky to have bought the ESP (extended service warrantee) from Ford (YES, Ford ESP can be purchased for pre-owned cars, no matter what make..does not have to be Ford cars). FORD ESP paid for towing to the nearest Lexus Dealer (in Chantilly, VA). They asked for $4700 to replace the transmission. I was very grateful that FORD ESP agreed to pay the cost in full (minus the standard $100 deductible) without any questions. Here are my takes on this: 1) Lexus Dealer's Service (maybe for just this particular VA location?) is very disappointing. You need to call them every step along the way to get answers about the status of your car. They also want to charge me $195 for the alignment that they said is needed besides the transmission work. And after bilking $4700 from Ford ESP warrantee, you would think they would give me an alignment courtersy discount for their overcharged service, but the rep said NO discount, not even a penny! I just said fine, I could have the alignment done at some other good repairs shop for about 1/2 that price so NO to your arrogrant, disgusting attitude. See if they would have me back as customers (or Lexus customers for that matter, after I trade in this car) ever again. 2) My hat off to FORD ESP pre-owned warrantee plan. They honor their plan to the T (paid for the tow, even asked what make of the car, and tow it to the nearest dealer w/out customer's request...I would have agreed if they suggest other just-as-good repairs shop, other than the cut-throat Lexus dealer!. Also offered to pay for rental cars (took 3 days to fix), but I declined the offer to save them some expense. (paid $1600 for the 4-year ESP plan, so they're already $3000 in the hole after this claim!). 3) Does anyone know if there's already a complaint petition about this Lexus RX300's particular transmission problems that I can sign on? What's the most effective way to let Lexus know about this problem? What would be the good address to write to? 4) Once again, my thanks to FORD ESP service, and would not hestitate to recommend them to anyone. If you need to buy pre-owned car, especiall this disappointing Lexus RX300, then trust me, by any means ask for the FORD ESP plan...They are the best out there IMO. Thanks for any help on what I can do to let Lexus know about their disappointing service, and their non-response to customers who have so many problems with the RX300's transmission