exdotcomer Posted April 14, 2004 Posted April 14, 2004 The stealership is saying it's condensation and that I have to foot the $388+labor to replace. I say it's standing water, which is covered under warranty- What do you guys / gals think? Headlight/lamp
amf1932 Posted April 14, 2004 Posted April 14, 2004 I don't know what year ES you're talking about since you never mentioned it, but on my previously owned '94 ES I took my car to the dealer because of condensation in the right taillight. They replaced the complete taillight assembly as a warranty repair. This was done in 2000, after the car was about 6 years old.
steviej Posted April 14, 2004 Posted April 14, 2004 press the issue with 1-800-25-LEXUS. If it is condensation, ask the dealership for data on how many he fixes due to routine condensation vs standing water. Look around the lot and see how many used and CPOs have "condensation" keep on them. the 800 number wants complete customer satisfaction and if the car is still in the warranty period, there should be no question and no discussion. steviej
exdotcomer Posted April 14, 2004 Author Posted April 14, 2004 just got off the phone with 1-800-25-LEXUS, they suggested I drive right over to prove the standing water. I'm on my way!
branshew Posted April 14, 2004 Posted April 14, 2004 The stealership is saying it's condensation and that I have to foot the $388+labor to replace. I say it's standing water, which is covered under warranty- What do you guys / gals think?Headlight/lamp IMHO, I would probably call it condensation. I don't see any standing water in the bottom of the housing in any of the pictures.
exdotcomer Posted April 14, 2004 Author Posted April 14, 2004 i'm here in the waiting room, they are driving it across the street to have it checked out. the problem here, is if i turn the light on or drive, or just let it sit there, the water evaporates. How can i prove this if my evidence literally dissapears on me when i need to show proof?
exdotcomer Posted April 14, 2004 Author Posted April 14, 2004 just got home= they will order the part and call me in a couple of days. "we'll also call extended warranty". Um, I said OK. He made it sound like I'll still have to pay. Weird. Either way- Customer satisfaction told me to call them after my visit, and i'm on hold now!
exdotcomer Posted April 16, 2004 Author Posted April 16, 2004 UPDATE! Just got back from the dealer with a new headlamp/light installed! Looks good but of course it doesnt match the other one. Hey- Extended warranty just saved me about $500.oo, so I am very happy! Update
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